Customers can download the software update and install it from a USB drive, but only if they have a compatible vehicle. In March , Ford Motor announced a major update to MyFord Touch and MyLincoln Touch software that is available though dealerships and self-install upgrade kits mailed to customers. The MyFord Touch software update is provided free of charge to all existing customers.
Customers will have the option to self-install the update, or they can go to any Ford dealer for installation. Ford Motors does not release all MyFord Touch firmware versions for all supported vehicles.
For example, version 3. However, in this case, version 3. The following vehicles have been announced as being MyFord Touch capable provided as a standard or optional feature. Note: MyFord Touch is generally available only on medium to high end trim packages. Unreliability of the MyFord Touch system has been cited by J. The ranking of Lincoln vehicles, a Ford subsidiary that also uses the Touch system branded as 'MyLincoln Touch,' declined from eighth to 17th place year over year.
Early purchasers of the first generation MyFord Touch system complained that MyFord Touch systems crashed without warning, did not reliably respond to touch commands, and often failed to sync with mobile phones and iPods. Initial reception of the March software upgrade, which overhauled the user interface and addressed many performance issues, has been largely positive. There has since been several incremental software upgrades, addressing some issues that have plagued the system since its introduction, such as touchscreen menu lag and voice recognition commands.
As a result of falling reliability rankings and widespread customer complaints, Ford announced they would extend the warranty on the MyFord Touch system to five years with unlimited miles, up from three years and 36, miles. Unreliability of the MyFord Touch system has been cited by J. The ranking of Lincoln vehicles, a Ford subsidiary that also uses the Touch system branded as 'MyLincoln Touch,' declined from eighth to 17th place year over year.
Early purchasers of the first generation MyFord Touch system complained that MyFord Touch systems crashed without warning, did not reliably respond to touch commands, and often failed to sync with mobile phones and iPods. Initial reception of the March software upgrade, which overhauled the user interface and addressed many performance issues, has been largely positive.
There has since been several incremental software upgrades, addressing some issues that have plagued the system since its introduction, such as touchscreen menu lag and voice recognition commands. As a result of falling reliability rankings and widespread customer complaints, Ford announced they would extend the warranty on the MyFord Touch system to five years with unlimited miles, up from three years and 36, miles. Ford has yet to confirm when it will officially stop producing software updates for SYNC2.
Whilst 3. This has not been readily available in Europe, where Ford does not have a customer self-service portal and dealers are not always willing to tamper due to the very slow download times for the update and the low success rates causing total failure of the unit. Only certain technicians are trained to perform the upgrade leading to limited knowledge and natural avoidance in performing the upgrade in case of problems.
However units equipped with Navigation require replacement of the USB hub. All versions require replacement of the GPS Antenna, usually hidden in the dashboard.
Any units which have failed and where the vehicle is under warranty will naturally be rectified under the warranty scheme, however it is likely a SYNC2 unit will be replaced with a SYNC2 unit where on-hand stock permits, unless there are repeated reproducible problems and the customer has noticed one of the many operational issues that exist.
Ford has a strict policy relating to repeated failures of a component and this falls into that category suggesting fitment of a SYNC3 unit where applicable to prevent further failures would be an appropriate solution. An internal document circulated in Q4 stated that any new vehicle from Q1 onwards fitted with SYNC2 upon delivery should be replaced under warranty.
This was to safeguard the batch building and storing of vehicles being equipped with the older option and making it to market during the cross over period. This also safeguarded against dealerships pre-ordering vehicles and storing against possible future orders. The document also stated that the numbers expected to be effected are insignificant. Ford has already explained that the Ford Sync 3 system is a new experience comprising both new hardware and software, as such vehicles with MyFord Touch cannot be upgraded to it and it will only be available in new vehicles.
However, the screen size is identical 8 inches and there are already people who have retrofitted the vehicle in older vehicles specifically a Taurus and have explained that it is a 'drop in' replacement with no wiring changes or dashboard modifications. Ford permitted owners of certain basic stereos who bought cars that did not ship with the Sync 1.
This was a dealer part, still on the Ford Accessory part today. In March , Ford Motor announced a major update to MyFord Touch and MyLincoln Touch software that is available though dealerships and self-install upgrade kits mailed to customers. The MyFord Touch software update is provided free of charge to all existing customers. Customers will have the option to self-install the update, or they can go to any Ford dealer for installation. Ford Motors does not release all MyFord Touch firmware versions for all supported vehicles.
For example, version 3. However, in this case, version 3. The following vehicles have been announced as being MyFord Touch capable provided as a standard or optional feature. Note: MyFord Touch is generally available only on medium to high end trim packages. Unreliability of the MyFord Touch system has been cited by J.
The ranking of Lincoln vehicles, a Ford subsidiary that also uses the Touch system branded as 'MyLincoln Touch,' declined from eighth to 17th place year over year. Early purchasers of the first generation MyFord Touch system complained that MyFord Touch systems crashed without warning, did not reliably respond to touch commands, and often failed to sync with mobile phones and iPods.
Initial reception of the March software upgrade, which overhauled the user interface and addressed many performance issues, has been largely positive. For example, version 3. However, in this case, version 3. The following vehicles have been announced as being MyFord Touch capable provided as a standard or optional feature.
Note: MyFord Touch is generally available only on medium to high end trim packages. Unreliability of the MyFord Touch system has been cited by J. The ranking of Lincoln vehicles, a Ford subsidiary that also uses the Touch system branded as 'MyLincoln Touch,' declined from eighth to 17th place year over year.
Early purchasers of the first generation MyFord Touch system complained that MyFord Touch systems crashed without warning, did not reliably respond to touch commands, and often failed to sync with mobile phones and iPods. Initial reception of the March software upgrade, which overhauled the user interface and addressed many performance issues, has been largely positive.
There has since been several incremental software upgrades, addressing some issues that have plagued the system since its introduction, such as touchscreen menu lag and voice recognition commands. As a result of falling reliability rankings and widespread customer complaints, Ford announced they would extend the warranty on the MyFord Touch system to five years with unlimited miles, up from three years and 36, miles.
Ford has yet to confirm when it will officially stop producing software updates for SYNC2. Whilst 3. This has not been readily available in Europe, where Ford does not have a customer self-service portal and dealers are not always willing to tamper due to the very slow download times for the update and the low success rates causing total failure of the unit.
Only certain technicians are trained to perform the upgrade leading to limited knowledge and natural avoidance in performing the upgrade in case of problems. A service bulletin regarding the software update suggests that unless specific problems are encountered with the device then the software update should not be performed.
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