Asset Management Provide complete lifecycle management of your IT assets, from procurement to end-of-life. Track asset depreciation over time Ensure compliance and avoid audit costs with software license management Proactively identify contract infringements and purchasing opportunities Know exactly where your assets are located, who's using them, and how many there are Make informed decisions about IT changes Use remote support and automated configuration functions for client systems desktop, laptops, phones.
Improve user experience with a modern, persona-based UI Increase efficiency and stability with a single source of reference for all your IT infrastructure and services Reduce costs by automating tasks that previously required manual intervention Minimize IT risks with better understanding of change dependencies Operate services with clear insight into all parameters Enable seamless integration between support and operations processes.
Service Request Management Define a catalog of service request types that reflect what services you offer to your internal or external customers Quickly gain efficiencies in the delivery and support of IT services through a self-service solution on top of your existing BMC Helix ITSM implementation incident, change, asset, work orders Provide a centralized catalog of requests including price, service-level targets, approval rules to automate and monitor standard requests Enable self-help through knowledge access to reduce the number of calls to the service desk.
Service Level Management The tools you need to define, track, and report service levels Service insight: Monitor targets, performance, and compliance with dashboards for the business and IT.
Service improvement: Use trend data to proactively identify issues, prioritize based on business urgency, and track against continuous service improvement plans. Legacy ID:KA Please be sure to have this number. To use the server host ID to obtain your license key, remove all the colons from the value and convert uppercase letters to lowercase. At the very end there is a link: I agree. Select it to proceed further.
If the version of AR Server selected above is lower than 7. I would like someone from BMC to contact me. I would like to receive marketing communications regarding BMC products, services, and events. I can unsubscribe at a later time.
By checking this box, I agree to be bound by the terms of Online Trial Agreement. Trial content includes: change management, release management, dashboard and analytics. This will take you through a couple of initial screens before bringing you to the EPD interface itself. First, you may see a screen announcing new features or browser support notes for the most recent release of EPD. You can click the Remind Me Later button to see this screen every time you log in, or the Do not Remind Me Again button to dismiss the notification.
First time users will start by creating a Master Profile. Check all of the platforms 3 you use in your IT environment, and click the Save Profile button 4. You can always come back to this page to create additional profiles. Simply enter a name for the new profile, click the Create New Profile button, select the platforms, and click the Save Profile button.
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